This Shipping Policy explains how Migo (“Company”, “we”, “our”, or “us”) manages the packaging, dispatch, shipping, and delivery of physical products purchased through https://migo1.com or associated applications and services.
This policy applies specifically to physical products, including but not limited to:
- NFC-enabled digital cards
- Custom NFC business cards
- Smart contact-sharing cards
- NFC-enabled devices and accessories
- Hardware or kits sold through the Migo platform
Digital services, subscriptions, and software access are not subject to shipping.
Relationship with Parent Company
Migo operates as a product platform under LoQal AI Ventures Private Limited. Shipping and fulfillment operations may be handled either directly by the Migo product team or through logistics partners contracted by the parent company.
1. Order Processing
All orders placed through our website or authorized partners go through a verification and processing stage before shipment.
1.1 Processing Timeline
Orders are typically processed within:
1 – 3 business days
Processing includes:
- Order verification
- Payment confirmation
- Customization validation (if applicable)
- NFC card programming or encoding
- Packaging preparation
Orders placed on:
- Weekends
- Public holidays
Will be processed on the next working business day.
2. Customized Product Preparation
Many Migo products involve customization or digital configuration, such as:
- Encoding NFC cards
- Linking cards to user profiles
- Printing custom logos
- Configuring smart card data
Because of this:
Customized products may require additional preparation time.
Typical preparation time:
2 – 5 business days
The exact preparation duration depends on:
- Custom design approval
- Data verification
- NFC configuration requirements
- Bulk order quantity
3. Shipping Coverage
Migo currently ships products to:
Domestic Shipping
All major cities and serviceable locations across India.
Delivery availability depends on the coverage of our logistics partners.
International Shipping
International shipping may be available on request or for bulk orders.
Shipping timelines and charges will vary based on destination country and customs regulations.
For international orders please contact:
Email: appsupport@migo1.com
4. Shipping Methods
We work with reputed third-party courier and logistics partners to ensure reliable deliveries.
These may include:
- National courier companies
- Regional delivery partners
- Express logistics providers
Shipping methods may include:
- Standard delivery
- Express delivery (where available)
The available option will be shown during checkout or order confirmation.
5. Delivery Timeline
Estimated delivery timelines after dispatch:
| Region | Estimated Delivery Time |
|---|---|
| Metro Cities | 2 – 4 business days |
| Tier-2 Cities | 3 – 6 business days |
| Remote Areas | 5 – 10 business days |
Please note that delivery timelines are estimates only and may vary due to logistics delays, weather conditions, public holidays, regional restrictions, or courier partner delays.
Migo does not guarantee exact delivery dates.
6. Shipping Charges
Shipping charges may vary based on:
- Order value
- Delivery location
- Product type
- Bulk quantity
- Selected shipping method
Shipping charges will be clearly displayed during:
- Checkout
- Order confirmation
Shipping charges will be clearly displayed during checkout and order confirmation.
In certain promotional campaigns or bulk orders, free shipping may be offered.
7. Order Tracking
Once your order is shipped, you will receive:
- Shipping confirmation
- Tracking ID
- Courier partner details
Tracking information may be shared via:
- SMS
- Dashboard notifications
- Order confirmation page
You may track your shipment using the courier partner’s tracking system.
8. Delivery Address Accuracy
Customers are responsible for providing accurate shipping information, including:
- Full name
- Correct address
- Postal code
- Contact details
If incorrect information is provided:
- Delivery may fail
- Additional re-shipping charges may apply
Migo is not responsible for delays or failed deliveries caused by incorrect customer information.
9. Failed Delivery Attempts
If delivery fails due to:
- Customer unavailability
- Incorrect address
- Refusal to accept delivery
The courier partner may attempt multiple delivery attempts.
If the shipment is returned to us:
- The customer may need to pay re-shipping charges.
10. Bulk Order Shipping
For corporate or bulk orders shipping may be handled differently.
Bulk shipments may involve:
- Split deliveries
- Scheduled logistics
- Dedicated courier arrangements
- Regional distribution
Delivery timelines for bulk orders will be communicated during order confirmation.
11. Damaged or Tampered Packages
If you receive a package that appears:
- Damaged
- Tampered
- Opened
Please follow these steps immediately:
- Do not accept the package, if visibly damaged.
- Take clear photos of the package.
- Report the issue within 24 hours.
Contact: appsupport@migo1.com
Failure to report within the specified timeframe may limit resolution options.
12. Lost Shipments
In rare cases, shipments may be delayed or lost during transit.
If tracking shows no update for an extended period, customers may contact our support team.
Migo will coordinate with the courier partner to:
- investigate the shipment
- provide updates
- Arrange replacement where applicable
Resolution timelines may vary depending on courier investigation procedures.
13. International Shipping Responsibilities
For international shipments customers may be responsible for:
- Customs duties
- Import taxes
- Local regulatory fees
- Clearance charges
These charges are not included in the product price unless explicitly stated.
Customers should check their local import laws and regulations before placing international orders.
14. Shipping Restrictions
Certain products or shipments may be restricted due to:
- Regional regulations
- Logistics partner policies
- Customs restrictions
- Safety requirements
Migo reserves the right to refuse shipment to locations that cannot be serviced reliably.
15. Policy Updates
Migo may update this Shipping Policy periodically to reflect:
- Operational changes
- Logistics updates
- Regulatory compliance
Updated policies will be published on
https://migo1.com
Continued use of our services implies acceptance of the updated policy.
16. Contact Information
For questions related to shipping or delivery, please contact:
Migo Support
Website:
https://migo1.com/
Email:
appsupport@migo1.com
Address:
WZC 22/22, Patel Garden
Sector 15 Dwarka, Kakrola
Delhi – 110059
India
Migo is a digital platform operated by LoQal AI Ventures Private Limited. Additional corporate policies governing the LoQal AI ecosystem may also apply.