This Payment & Security Policy outlines the procedures, safeguards, and standards followed by Migo (“Company”, “we”, “our”, or “us”) regarding payment processing, transaction security, and protection of customer financial information when purchasing products or services through the website https://migo1.com or related digital platforms.
This policy applies to all purchases of products and services offered by Migo, including but not limited to:
- NFC-enabled smart cards
- Smart contact-sharing cards
- Custom NFC business cards
- NFC hardware or accessories
- Software-enabled NFC services and integrations
Our objective is to provide a secure, transparent, and reliable payment experience for individual customers, businesses, corporate buyers, and international clients.
Payment processing for the Migo platform is managed within the infrastructure of LoQal AI Ventures Private Limited.
Financial transactions may involve authorized third-party payment processors and may follow security and compliance standards applied across the broader LoQal AI ecosystem.
1. Accepted Payment Methods
Migo accepts various secure payment methods to facilitate convenient transactions for customers.
Depending on the region and availability, payments may be made through:
- Debit Cards
- Credit Cards
- UPI (Unified Payments Interface)
- Net Banking
- Digital Wallets
- Authorized Payment Gateway Providers
All payments are processed through secure third-party payment processors that comply with recognized security and regulatory standards.
Migo does not directly store sensitive card information on its servers.
2. Payment Gateway Partners
To ensure secure transaction processing, Migo may integrate with trusted payment gateway providers and financial service platforms.
These providers may include regulated financial technology companies, banks, and digital payment processors.
When customers complete a payment transaction, they may be temporarily redirected to the secure payment interface of the payment gateway provider.
These payment providers are responsible for processing the transaction according to their respective privacy policies, security practices, and regulatory obligations.
3. Payment Authorization
By placing an order on the website or through authorized channels, customers authorize Migo to initiate a payment transaction using the selected payment method.
The payment will only be considered successful after:
- Authorization by the payment processor or bank
- Successful confirmation of the transaction
- Receipt of payment confirmation by Migo
In the event that payment authorization fails or is declined by the financial institution, the order may not be processed.
4. Pricing and Currency
All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise specified.
For international customers, the final payment amount may be converted into the applicable currency by the payment provider or card issuer based on current exchange rates.
Additional charges may apply depending on:
- Currency conversion rates
- International banking charges
- Applicable taxes or duties
Customers are responsible for reviewing the final payable amount before completing the payment.
5. Taxes and Regulatory Charges
Prices shown on the website may include or exclude applicable taxes depending on the product and jurisdiction.
Where required by law, Migo may collect applicable taxes including but not limited to:
- Goods and Services Tax (GST)
- Digital service taxes
- Regulatory charges
Invoices or payment receipts may be provided to customers for record-keeping and compliance purposes.
6. Payment Security Measures
Migo is committed to maintaining a secure payment environment. To protect customers and businesses, we implement multiple layers of security, including:
Secure Encryption
All payment-related communication between users and the website is protected using SSL (Secure Socket Layer) or TLS encryption.
This encryption ensures that sensitive information is transmitted securely.
PCI-DSS Compliant Processing
Payment transactions are processed through providers that follow Payment Card Industry Data Security Standards (PCI-DSS).
These standards are designed to protect cardholder data and prevent unauthorized access.
Fraud Monitoring
Transactions may be monitored using automated fraud detection systems to identify suspicious activities, unusual transactions, or potential security threats.
In certain cases, additional verification may be requested before completing the transaction.
7. Protection of Financial Information
Migo does not store sensitive financial information, including:
- Full credit card numbers
- Debit card PINs
- CVV numbers
- Banking passwords
Such information is handled directly by the secure payment gateway and the financial institution involved in the transaction.
This approach minimizes the risk of unauthorized access to customer financial data.
8. Transaction Confirmation
After a successful payment, customers typically receive confirmation through:
- On-screen payment confirmation
- Email notification or invoice
- Order confirmation details
Customers are advised to retain transaction receipts or confirmation emails for future reference.
If payment is deducted but confirmation is not received, customers may contact support for verification.
9. Failed or Interrupted Transactions
Occasionally, payments may fail or be interrupted due to technical issues, network problems, or bank authorization errors.
Possible scenarios include:
- Payment deducted but order not confirmed
- Payment authorization pending
- Transaction timeout during processing
In such situations, the payment gateway or bank usually reverses the transaction automatically.
Reversal timelines may vary depending on the financial institution.
Customers who experience such issues may contact support for assistance.
10. Unauthorized Transactions
Customers are responsible for maintaining the security of their payment methods.
If a customer suspects that an unauthorized transaction has occurred, they should immediately:
- Contact their bank or payment provider
- Report the issue to Migo support
Migo may assist by reviewing transaction logs and cooperating with payment gateway providers during investigation.
However, the final resolution may depend on the payment provider's fraud protection policies.
11. Chargebacks and Payment Disputes
If a customer initiates a chargeback or dispute with their bank or payment provider, the transaction may be reviewed by the respective financial institutions.
During this process:
- Order fulfillment may be suspended
- Account access may be restricted until resolution
Customers are encouraged to contact Migo support before initiating chargebacks so that issues can be resolved quickly.
12. Security of Customer Accounts
Customers are responsible for safeguarding their account credentials, including login passwords and authentication details.
Migo recommends:
- Using strong passwords
- Not sharing account credentials with third parties
- Logging out from shared devices
Any suspicious account activity should be reported immediately.
13. Compliance with Financial and Data Regulations
Migo follows applicable legal and regulatory requirements related to digital transactions and financial security, including:
- Information Technology Act (India)
- Consumer Protection Act
- Payment gateway regulatory guidelines
- Digital commerce security practices
Where applicable, international payment processing may also follow global security standards.
14. Policy Updates
Migo may revise this Payment & Security Policy periodically to reflect changes in payment technology, regulatory requirements, or operational practices.
Updated versions will be published on:
https://migo1.com
Continued use of the website or services after updates indicates acceptance of the revised policy.
15. Contact Information
For payment-related questions, transaction verification, or security concerns, customers may contact:
Migo Support Team
Website
https://migo1.com/
Email
appsupport@migo1.com
Address
WZC 22/22, Patel Garden
Sector 15 Dwarka, Kakrola
Delhi, 110059
India