This Return & Refund Policy outlines the terms and conditions governing product returns, replacements, and refunds for purchases made through the official website https://migo1.com or through authorized sales channels operated by Migo (“Company”, “we”, “our”, or “us”).
This policy applies to the purchase of physical products, including but not limited to:
- NFC-enabled smart cards
- Smart contact-sharing cards
- Custom NFC business cards
- NFC-enabled hardware or accessories
- NFC kits and related smart devices
Due to the nature of NFC-enabled products and possible personalization involved in such items, certain conditions apply to returns and refunds.
1. Scope of the Policy
This policy applies to purchases made by:
- Individual consumers
- Business customers
- Corporate buyers
- Agencies purchasing on behalf of clients
- Bulk or enterprise buyers
- International customers
Orders placed through:
- The official Migo website
- Authorized sales representatives
- Approved reseller or partner channels
are covered by this policy unless a separate contractual agreement specifies different terms.
The Migo platform operates under LoQal AI Ventures Private Limited, and this policy applies specifically to products sold through the Migo platform.
Refund policies for other LoQal AI services, including SaaS subscriptions or consulting services, may differ.
2. Return Eligibility
Customers may request a return under the following circumstances:
- The product delivered is damaged during shipping.
- The product received is defective or not functioning as intended.
- The product delivered is different from what was ordered.
- The product has manufacturing defects affecting normal usage.
Return requests must generally be submitted within:
7 days from the date of delivery.
Requests submitted after this period may not be eligible unless required by applicable consumer protection laws.
3. Non-Returnable Products
Due to the customized nature of many Migo products, certain items are not eligible for return, including:
- Customized NFC cards with printed names, logos, or branding
- Cards that have been digitally configured or programmed with customer data
- Products that have been used, altered, or tampered with
- Bulk orders that were manufactured specifically for the customer
- Products damaged due to misuse or improper handling
Customized products are typically considered final sale items, except in cases where the product is defective.
4. Condition for Return Approval
To qualify for a return or replacement, the product must:
- Be in its original condition
- Be returned with original packaging (if available)
- Include all accessories, documentation, or related materials
- Not show signs of misuse, damage, or modification by the customer
Migo reserves the right to inspect returned items before approving refunds or replacements.
5. Defective or Damaged Products
If a product arrives damaged or defective, customers are requested to:
- Take clear photographs or videos showing the issue.
- Share the images along with the order details.
- Contact Migo support within the return window.
Once verified, Migo may offer one of the following solutions:
- Product replacement
- Repair or reprogramming support
- Partial or full refund (depending on the situation)
The decision will depend on the nature of the issue.
6. Return Process
To initiate a return request, customers must contact the Migo support team with the following details:
- Order number
- Customer name
- Email used for purchase
- Description of the issue
- Supporting images or videos if applicable
Return requests should be sent to:
Email: appsupport@migo1.com
Once the request is reviewed and approved, customers will receive instructions regarding the return procedure.
In some cases, customers may be required to ship the product back to the company’s designated address.
7. Return Shipping Responsibility
Return shipping responsibility may vary depending on the reason for return:
If the return is due to a defect, damage, or company error:
Migo may cover or reimburse reasonable return shipping costs.
If the return is requested for other reasons:
The customer may be responsible for the return shipping charges.
Customers are encouraged to use reliable shipping methods with tracking.
8. Refund Process
Once a returned product is received and inspected, the refund process will begin if the return is approved.
Refunds may be processed through:
- The original payment method used during purchase
- Other mutually agreed payment methods where required
Typical refund processing time:
5 – 10 business days
Actual timelines may vary depending on the payment gateway, bank processing time, or international transaction procedures.
9. Replacement Policy
In many cases, particularly where the product is defective, Migo may offer a replacement instead of a refund.
Replacement products will generally be shipped after:
- The defective product has been received, or
- The defect has been verified through evidence
Replacement shipments may follow the standard shipping timelines.
10. Bulk Orders and Enterprise Purchases
Returns or refunds for bulk or enterprise purchases may follow custom contractual terms agreed between Migo and the customer.
For such orders:
- Refund eligibility may vary
- Production costs or customization charges may apply
- Partial refunds may be issued depending on the stage of production
Customers placing large or customized orders are encouraged to review their purchase agreements carefully.
11. International Orders
For international orders:
- Return shipping costs may be significantly higher
- Customs duties or import taxes are typically non-refundable
- Replacement or support solutions may sometimes be offered instead of physical returns
Customers are encouraged to contact Migo support to explore the best resolution options.
12. Refund Limitations
Refunds may not be issued in the following cases:
- Incorrect information provided by the customer during order placement
- Customer change of mind after customization begins
- Products damaged due to misuse
- Products returned without authorization
- Returns requested outside the eligible return period
Each case may still be reviewed individually at Migo’s discretion.
13. Compliance with Consumer Protection Regulations
This policy is designed in alignment with applicable consumer protection standards, including:
- Consumer Protection Act (India)
- Digital commerce regulations
- Payment gateway compliance policies
Customers may also retain rights provided under applicable consumer protection laws in their jurisdiction.
14. Policy Updates
Migo reserves the right to modify or update this Return & Refund Policy to reflect operational changes, legal requirements, or product updates.
The most recent version will always be available on:
https://migo1.com
Continued use of the website and services indicates acceptance of the updated policy.
15. Contact Information
For return or refund inquiries, customers may contact:
Migo Support Team
Website
https://migo1.com/
Email
appsupport@migo1.com
Address
WZC 22/22, Patel Garden
Sector 15 Dwarka, Kakrola
Delhi, 110059
India
Migo is a digital platform operated by LoQal AI Ventures Private Limited. Additional corporate policies governing the LoQal AI ecosystem may also apply.